At Sola & Love, our priority is your complete satisfaction. We understand that sometimes adjustments are necessary, and we are here to support you. Please carefully read our exchange and refund policy to understand the applicable conditions.

Customer Satisfaction Policy: 100% Happiness Guarantee

At Sola & Love, our goal is to ignite your inspiration and bring your ideas to life to make your next event a guaranteed quality experience! We are committed to offering you a 100% happiness guarantee.

Our primary commitment is to ensure that you are fully satisfied. We understand that your event should be memorable, which is why we pledge to make every effort to ensure you are delighted to have chosen our company. However, it is essential to note that, concerning Sola wood flowers, some imperfections may occur, such as cracked petals or knots in the flowers. This is perfectly normal and adds to their unique charm. Please also note that colors may vary depending on your screen settings.

If, for any reason, you do not experience total satisfaction, feel free to contact us at 450 304-1638 or email equipe@mariagedecobellenuance.com within 90 days of purchase. We are committed to rectifying the situation quickly and effectively by offering you the option of a hassle-free exchange or refund, although this guarantee does not apply to personalized products. Your trust is valuable, and we are grateful for the opportunity to serve you.

Authorized Exchanges: We allow exchanges for untreated Sola wood flowers in the case of size or style changes. However, please note that we cannot accept exchanges for flowers with small spots, broken petals, or wood knots. Our flowers are crafted from natural materials, and these minor imperfections add to their authentic charm. Dyeing and arranging provide the opportunity to transform these natural features into unique creations.

Consumer Responsibility: It is essential that the consumer and customer carefully read the product descriptions to ensure the size and accuracy of the order. We are unable to accept returns on custom-made bouquets due to their personalized nature. Delivery charges incurred when returning merchandise are non-refundable.

Personalized creations : Custom-made bouquets, according to the customer’s personal specifications, are not eligible for returns or refunds. We encourage you to take the time to discuss your needs with our team before placing your custom order.

Natural Defects: The small natural imperfections present in our Sola wooden flowers are part of their uniqueness. We cannot accept returns for minor flaws such as stains or knots, as these elements contribute to the natural aesthetic of our creations.

At Sola & Love, we are committed to offering you products of exceptional quality. We invite you to contact us if you have any questions or concerns about your order. We are here to make your shopping experience enjoyable and memorable. Thank you for trusting Sola & Love with your unique floral needs!